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COFFEE TIME

Privacy Policy

Your privacy matters to us. Learn how Coffee Time collects, uses, protects, and manages your personal information.

Last Updated: October 15, 2026

Welcome to Coffee Time!

Welcome to CoffeeTimeBD.com. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, create an account, or contact us, and how that information may be used and protected.

01. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

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Personal Information

Your name, phone number, email address, billing address, and delivery address.

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Order Information

Products ordered, order history, quantities, order status, and customer service requests.

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Payment Information

Payment method, transaction reference, and payment status, as necessary to process an order.

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Technical Information

Where applicable, your IP address, browser type, device information, cookies, and website activity.

We aim to collect only information reasonably necessary for the purposes described in this policy.

02. How We Use Your Information

We may use your information for legitimate business purposes, including:

  • Receiving, verifying, and processing your orders.
  • Delivering products to your specified address.
  • Confirming payments and maintaining transaction records.
  • Responding to your questions, complaints, and support requests.
  • Managing returns, refunds, replacements, and order cancellations.
  • Improving our products, website functionality, and customer experience.
  • Protecting our website against fraud, misuse, and unauthorized access.
  • Meeting applicable legal, accounting, and regulatory obligations.
  • Sending promotional offers or product updates where permitted and, when required, with your consent.

03. Orders, Payments & Delivery

When you purchase coffee, coffee premix, tea premix, coffee vending bags, or other products from CoffeeTimeBD.com, we may need your contact and delivery information to fulfill your order.

Where necessary, relevant information may be shared with courier companies, payment service providers, and other service providers involved in completing your transaction.

Payment security

Online payments, if available, may be processed by third-party payment providers under their own terms and privacy policies. We do not intentionally request your payment card PIN, mobile financial service PIN, or one-time password through ordinary website forms or customer support messages.

04. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping sessions, and understand how visitors interact with our website.

Where implemented, analytics or advertising technologies may also be used to measure website performance and campaign effectiveness, subject to applicable consent requirements.

  • Essential cookies: Help the website and shopping cart function properly.
  • Preference cookies: Remember selected settings or preferences.
  • Analytics cookies: Help us understand website usage, where enabled.
  • Advertising cookies: May support relevant advertising, where enabled and permitted.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website features. Where required, we will request consent before using non-essential cookies.

05. When We Share Your Information

We do not intend to sell your personal information to third parties. We may disclose relevant information in limited circumstances, such as:

  • Delivery partners: To ship your orders and contact you about delivery.
  • Payment providers: To process or verify transactions.
  • Technology providers: To host, maintain, secure, or support our website.
  • Analytics and marketing providers: Where these services are actually used and their use is lawful.
  • Legal authorities: When disclosure is required by applicable law or a valid legal request.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.

06. Data Security

We aim to protect personal information using reasonable technical, organizational, and administrative safeguards appropriate to the information we handle.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to reduce risks and respond appropriately to security incidents.

07. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud, and meeting legal obligations.

When information is no longer required, we aim to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements and legitimate recordkeeping needs.

08. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may be able to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of information where deletion is legally permitted.
  • Withdraw consent where processing relies on your consent.
  • Opt out of promotional communications.
  • Raise a concern about how your information is handled.

To make a privacy request, contact us using the details provided below. We may need to verify your identity before processing certain requests.

09. Marketing & Communication Preferences

We may contact you about your orders, delivery updates, customer support, or important service announcements.

Promotional messages about products, special offers, coffee business opportunities, or campaigns will be sent where permitted by applicable law and, when required, with your consent.

You can request to stop promotional communications at any time by using an unsubscribe option where available or contacting us directly. Essential order-related messages may still be sent when necessary.

10. Third-Party Websites

Our website may contain links to external websites, social media platforms, or third-party services. These services may collect information under their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

11. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect children's personal information without appropriate authorization where required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

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Questions About Your Privacy?

If you have questions about this Privacy Policy, wish to make a privacy request, or need assistance regarding your personal information, please contact Coffee Time.

Website: https://coffeetimebd.com/

Business: Coffee Time

Email: [Insert your official customer support email]

Phone: [Insert your official business phone number]

We appreciate your trust in Coffee Time.

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COFFEE TIME

Better coffee. Better experiences.

© 2026 CoffeeTimeBD.com. All rights reserved.

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